In order to make prescription lenses for glasses to be a must-have for consumers, Guangzhou Tianwen Optical Technology Co., Ltd., strive to do best from the very beginning - selecting the best raw materials. All the raw materials are carefully selected from the perspective of ingredients' mechanism and environmental influence. Besides, equipped with the newest testing apparatus and adopting a highly sensitive monitoring procedure, we strive to manufacture products with premium materials which are both user-friendly and environmental-friendly.
Customer satisfaction is of central importance to Tianwen. We strive to deliver this through operational excellence and continual improvement. We measure customer satisfaction in several ways such as post-service email survey and use these metrics to help ensure experiences that surprise and delight our customers. By frequently measuring customer satisfaction, we reduce the number of unsatisfied customers and prevent customer churn.
We places customer satisfaction as the core of our business decisions. It can be revealed from the services we offer at Tianwen. Customized prescription lenses for glasses tailors to customers' demands in specifications and appearance, which brings value to the customers.